1. Who we are
AurexTV ("we", "us") runs the website aurextv.xyz and provides access to an IPTV streaming service ("the Service") for customers in the United States, the United Kingdom, Canada and Australia. Placing an order, requesting a trial or using the Service means you accept these terms.
2. The Service
The Service gives you access to live television channels and on-demand content over the internet for the term you paid for. Line-ups and on-demand titles change over time, and no single channel or title is guaranteed to stay available for the life of your plan.
You supply your own internet connection and a compatible device. Setup guides are free, and support runs on WhatsApp around the clock.
3. Orders and payment
Orders are placed on WhatsApp. The figure quoted in the chat is the full price in USD, the same currency for all four countries, and nothing recurs: plans never renew on their own. A card issued outside the US is accepted, and any currency conversion is applied by your own bank, not by us.
Your account goes live once payment is confirmed, normally within under 15 minutes.
4. Acceptable use
One account is for one household. Sharing login details publicly, reselling access outside the reseller program, or using the Service to rebroadcast streams will close the account with no refund.
The number of simultaneous streams is capped at the screen count of your plan.
5. Refunds
Every plan carries a 7-day money-back guarantee, set out in full on the refund policy page. To claim it, message us on WhatsApp or use the contact page within 7 days of activation.
6. Availability
We target 99.9% uptime and run redundant servers, but the Service relies on third-party networks and may pause for maintenance or for reasons outside our control. Extended outages are made good with extra days added to your term.
7. Liability
The Service is provided "as is". So far as the law of your country allows, our liability for any claim is limited to the amount you paid for the current term.
8. Changes
These terms may be updated; the date at the top marks the current version. Continuing to use the Service after a change means you accept the new version.
Any question about this policy? Reach us on WhatsApp +212 610 046 062, or through the contact page, any hour of the day.