Most likely causes
- The channel list is filtered to an empty or single group, so it looks blank while the other categories are full.
- The playlist has not been refreshed since it was first added, so a change on the line has not been pulled through.
- The connection dropped while the list was downloading, so the app cached an empty or partial list.
- The subscription line has expired, so the login is accepted from cache but no channels are served.
- A hidden or locked category setting, or a content filter, is hiding groups that are actually present.
Fixes, in the order to try them
Clear the group filter first. Open the Live TV section and check whether a single category or a search term is selected. Choose All or clear the filter so the full list shows. Some users report the channels were there all along, just hidden behind a group that happened to be empty.
Refresh the playlist. In IPTV Smarters Pro use the option to refresh or reload the playlist, or pull down to refresh in the channel list, then wait for it to finish. This forces the app to fetch the current list instead of showing a stale cached copy.
Reload the login. If a refresh does not help, remove the saved user and add it again with the Xtream Codes option, entering the server URL, username and password exactly. This pulls the whole list down fresh and clears an empty or partial cache from an interrupted download.
Check the connection. Confirm the device is online by opening another app or a web page. If the network dropped while the list was loading, the app may have saved an empty list; a solid connection plus a refresh usually fills it back in.
Confirm the groups are not hidden. Look in the app settings for hidden categories, a parental or content lock, or a saved layout that hides groups. Unhide them so every category shows in the list.
Restart the app and device. Close IPTV Smarters Pro fully, power the device off at the wall for thirty seconds, and reopen the app. A clean start clears a stuck load and prompts a fresh list download.
Confirm the line is active. If it started after a renewal date, the subscription may have expired even though the login still opens from cache. Message the AurexTV desk to confirm the line is live; if it is, a reload of the login will bring the channels straight back.
Related guides and fixes
IPTV Smarters Pro setup guide
Add your AurexTV login field by field so the full channel list downloads.
IPTV Smarters Pro invalid credentials
If the login itself is being rejected rather than the list being empty, fix that first here.
Contact the AurexTV desk
We will confirm your line is active and reload the details with you if the list stays empty.
All IPTV Smarters Pro fixes
Every common IPTV Smarters Pro problem and its fix, gathered on one page.
IPTV questions answered
Cost, legality, devices and setup, in plain language.
Still stuck after the fixes above?
Send the AurexTV desk a photo of the screen on WhatsApp and someone will walk you through it. Real people, under 15 minutes.
Not loading channels FAQ
I can log in but there are no channels. Is my line dead?
Not necessarily. The login can open from cache while the list is hidden by a group filter or simply needs a refresh. Clear the filter and refresh the playlist first. If the list is still empty after re-entering the login, ask the desk to confirm the line is active.
How do I refresh the playlist in IPTV Smarters Pro?
Use the refresh or reload option in the app, or pull down to refresh in the channel list, and let it finish. If that does not work, remove the saved user and add it again with the Xtream Codes login so the whole list downloads fresh.
Why would channels disappear after they worked before?
Most often a filter got set to an empty group, the connection dropped mid-download and cached an empty list, or the line reached its renewal date. A refresh and a filter check handle the first two; the desk can confirm the third.
Some groups show but others are empty. What is that?
That is usually the category filter or a hidden-group setting rather than missing channels. Set the list to show All categories and unhide any hidden groups in the app settings so every category appears.